Terms of Service
Last updated August 2026.
These are the Terms of Service and Terms and Conditions that govern your use of Lord of the Laundry, a wash and fold and dry cleaning pickup and delivery service operated by Klear Estates ("Klear Estates", "we", "us") across the Chicago service area. By scheduling a pickup you agree to these terms. If you do not agree, do not schedule. We may update these terms; continued use after a change means you accept the new version.
Services described
We provide wash and fold and dry cleaning with doorstep pickup and return across the Chicago service area. Standard turnaround is three days; Speedy returns next day for an added fee.
Scheduling and pickup
Pickup windows run 8:00 AM to 2:00 PM. Have your bag ready by 8:00 AM for Front Door, hand it to your concierge for Door Person, or grant unit access for Leave a Key. Missed pickups caused by inaccessible bags may be re-scheduled at our discretion.
Pricing and payment
Wash and fold is priced per pound after weighing; a $30 minimum is held at scheduling and applied to your weighed total. Dry cleaning is priced per garment. Add-ons are charged at scheduling. Balances are settled after intake.
Liability for items
We treat your textiles with care. If an item is lost or damaged due to our process, notify us within 48 hours of return. Our maximum liability per item is the replacement cost or $200, whichever is lower. Items over $200 in declared value should be declared at drop-off for extended coverage.
Pre-existing damage
We are not liable for damage caused by pre-existing wear, defective fabric, care-label inaccuracy, or items left in pockets. Please empty pockets and flag fragile items in your special-handling notes.
Service limitations
We do not service leather, suede, fur, wedding gowns, or items requiring specialized restoration. We reserve the right to decline an item and return it unwashed with a note.
Cancellations
Cancel a pickup before 6:00 PM the prior day at no charge. Same-day cancellations may incur a $10 trip fee. Minimum-order holds are refundable until a driver is dispatched.
Text message (SMS) updates
If you opt in, we send automated SMS order-status messages — scheduled, picked up, in process, ready, and returned. Message frequency is up to 5 messages per order. Message and data rates may apply. Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. Reply HELP for help or STOP to cancel at any time. Consent is not required to make a purchase.
Privacy Policy
Last updated August 2026.
This Privacy Policy describes how Klear Estates ("Klear Estates", "we", "us") collects, uses, and protects your information when you use Lord of the Laundry, our wash and fold and dry cleaning pickup and delivery service in Chicago. We do not collect more than we need to run your service.
Information we collect
Klear Estates collects your name, address, phone, and laundry care preferences when you schedule a pickup. When you create an account we store your email and the default preferences you save.
How we use it
Your contact details route our drivers and label your bags. Care preferences tell our Laundry Pros how to wash, dry, and fold. Address and scheduling data also generate your pickup calendar event.
Payment data
Card details are handled entirely by our payment processor, Base44 Payments. Card numbers, CVVs, and expiry data never touch our servers — we only store a token representing a successful charge and the amount paid.
What we never do
We don't sell your information. We don't share your address or laundry habits with marketers. We don't use your data to train external models.
Data sharing
We share data only with the vendors required to deliver service: our payment processor, our calendar provider for pickup reminders, and our internal dispatch tools. Each is bound by a data-processing agreement.
Data retention
Order records are kept for the life of your account so you can revisit history and we can honor claims. Account data is deleted on request within 30 days, except where retention is required by tax or dispute records.
Security
All traffic is encrypted in transit. Access to customer records is restricted to authenticated operators and scoped by role. Order access is row-level — you see only your own orders; our team sees only what dispatch requires.
Your rights
You can request a copy of your data, correct it, or ask us to delete your account at any time. Contact us and we'll respond within 30 days.
Text message (SMS) updates
If you opt in, we send automated SMS order-status messages — scheduled, picked up, in process, ready, and returned. Message frequency is up to 5 messages per order. Message and data rates may apply depending on your mobile service plan. Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. We do not share or sell your mobile number with third parties for marketing. Reply HELP for help or STOP to cancel at any time. Consent is not required to make a purchase.